1. Eligibility for Refund or Exchange
You may request a refund or exchange if:
- The item is unused, unwashed, and in its original condition & packaging
- The request is made within 3 days of delivery
- You have proof of purchase (order number, receipt, or confirmation message)
2. Non-Refundable Items
We do not accept returns or exchanges for:
- Sale or discounted items
- Customized or altered products
- Items showing signs of wear, damage, or stains after delivery
3. Process for Refund or Exchange
- Contact us via phone/WhatsApp (0326-6801626) or email (ayubbhattiayubbhatti192@gmail.com) within 3 days of receiving your order.
- Provide order details and photos of the product (if damaged or incorrect).
- Our team will confirm whether your return/exchange is approved.
- Ship the product back to our address.
- Once received and inspected, we will process your refund or send the replacement.
4. Refund Method
- Refunds are made via bank transfer or store credit (depending on your preference).
- Delivery charges are non-refundable unless the return is due to our error.
5. Damaged or Wrong Products
If you receive a damaged or incorrect product, we will:
- Arrange for a free exchange, or
- Issue a full refund including delivery charges
6. Contact Us for Returns
📍 Ehsan Commercial Center, Yazman Road
📞 0326-6801626
📧 ayubbhattiayubbhatti192@gmail.com